The redesigned Performance Dashboard is set to launch soon, and it includes a new ‘Performance overview’ tab! Here, you will find relevant performance metrics such as on-time delivery rate, valid tracking rate, seller response rate, refund rate, and cancel rate in one place. Seller response rate is a new performance metric that shows the percentage of customer inquiries responded to within 48 calendar hours of receipt, so be sure to actively respond to customers’ messages in a timely manner!
Come network with other successful sellers in the industry and meet the teams from Walmart Marketplace, Walmart Fulfillment Services, and Walmart Connect (Booth #205) at the Virgin Hotel, Las Vegas from September 19-22 at the annual Sell & Scale Summit!
Register for and purchase tickets to the summit here.
We’re excited to announce the relaunch of Rich Media capabilities this month, which now supports Video and 360 Spin formats on product display pages, giving customers a more comprehensive view of products.
In preparation for the spookiest time of the year, please take time to review the following to ensure you have a successful Halloween on Walmart.com.
Walmart Marketplace Capital can help you achieve your Marketplace holiday goals. Eligible sellers can take advantage of our special 1% introductory fee* to help power new growth and scale your business faster. Visit Seller Center to check your eligibility.
*Offer only valid for first-time users
We’ve updated our Search Insights keyword recommendations to help sellers improve traffic and conversion — just in time for holiday planning!
Data will also be updated on a weekly basis to help you stay relevant during the busiest time of the year.
Starting in October, sellers will be able to select from an expanded list of carriers and customers will be able to see the tracking status updates from these carriers. The following carriers will be available for sellers to choose from the Carrier dropdown when marking orders as “Shipped”:
Register for the automotive tradeshows here to connect with the teams from Walmart Marketplace, Walmart Fulfillment Services, & Walmart Connect while networking with industry experts.
Stay tuned for additional information coming next month!
Walmart’s Extended Holiday Returns Guarantee requires that all items purchased instore or online from October 1st, 2022 through December 31st, 2022 be returnable until January 31st, 2023. This is applicable to all orders except for wireless phones, Walmart protection plans, AppleCare, precious metals and select luxury* items.
Sellers do not have to do anything as the return window will be updated automatically. Our policy aligns with the industry standard and allows peace of mind for shoppers throughout the holiday season. A thoughtful return policy is important to Walmart shoppers and can help you build trust and loyalty with your customers.
*Luxury Item Categories include: New and preowned Apparel, Shoes & Accessories (e.g., Scarfs, Sunglasses, Handbags), Jewelry & Watches above $300, Fine Art, Loose Gems & Gemstones, Collectibles (e.g., Coins, Stamps), Memorabilia.
The updated returns policy now states that orders with incorrect return addresses will be permanently returned to our WFS return center and the seller will be responsible for any return fees. In addition, the seller will be unable to retrieve the item and they will lose the associated dispute.
The requirements to qualify for strikethrough pricing and ‘Reduced Price’ or ‘Clearance’ flags have been updated. This change helps enhance the promotional pricing experience on Walmart.com and fulfill our Every Day Low Price (EDLP) promise to customers.
Here’s what’s new:
Consider using the Walmart Repricer to manage the pricing of your items so that if the Repricer-adjusted price is lower than the Was Price, your item will automatically get a promotional strikethrough price.
As Halloween rolls around, we wanted to remind you of our Prohibited Products Policy, which lists the types of products that are prohibited and/or restricted from the Walmart Marketplace. The policy is subject to change, so please periodically review the page.
Walmart will remove any product listings that per our discretion may be in violation of Law, the Prohibited Products Policy, or any other Walmart policy. Please consult with your legal counsel if you have questions about the laws and regulations concerning your products. Note that corrective action may be taken on your account as needed due to violations of our policies, this may include suspension and/or termination of your account.
If you have questions about our Prohibited Products Policy or would like additional guidance, please create a case for Partner Support and reference code TNS.
Walmart strives to be the most trusted retailer and having a marketplace that is inclusive, robust and compliant is one of our highest priorities.
As per our Prohibited Products Policy, please be aware that the following categories require pre-approval from Walmart before a Seller may offer such products on the Marketplace.
Sellers may apply for approval to offer products in these categories by contacting Partner Support and selecting: Items/Inventory > My item is unpublished. Include a list of the brands or products you wish to sell. Approvals will be granted for specific brands or products within these categories. Please note that approval may be retracted if there are any legal claims related to products or if your products, or account are found to be in violation of any of our policies.
If you have questions about category restrictions or the Prohibited Products Policy, please create a case via Seller Center with the code TNS.
Walmart protects your security and privacy. We will never ask for personal information (such as passwords or credit card numbers) in an email. If you receive such a request, please do not respond to the email.