Enhanced Returns

Enhanced Returns:
Anytime, Anywhere

Our seamless experience online and in stores takes the stress out of returns.

Visit Seller Center to review and update your Returns settings.


The returns experience is not only a key driver of customer satisfaction, but also a sure way to grow your sales. In fact, most shoppers look for reliable, consistent return options before they place an order.

Yet, as a Marketplace seller, you may find that managing the returns logistics can be costly and time intensive. With Enhanced Returns, it doesn’t have to be! Walmart Marketplace is uniquely positioned to offer both in-store and online return services for customers and sellers alike.

You can lower your return-processing costs when you choose Walmart’s Returns Shipping Service (RSS) as your preferred option for label printing. This in-store service gives you access to discounted rates and allows you to save on customer service and return fees.

Meet customer expectations with Enhanced Returns.

Not every purchase can be a perfect fit, but every return experience can be seamless.

Free returns

Boost your conversion when you offer free returns online and in stores.

A seamless experience

Improve the customer experience with easy label printing through Walmart’s carrier service or your own.

Unlimited flexibility

Offer multiple options for customers to drop off packages either in Walmart stores or carrier locations.

Get one step closer to earning the Pro Seller Badge with 100% participation in Enhanced Returns.

Benefits for sellers:

More customers

Offering a free and easy returns experience to customers up front may boost your product conversion. And should they need to return the product, Enhanced Returns turns online customers into repeat shoppers. It’s a win-win.

 

Lower costs

Enhanced Returns is a cost-effective solution for all Marketplace sellers. By allowing Walmart to handle customer service, you can enjoy significant savings and focus on what matters most to your business. Plus, depending on the return reason you can save on return shipping costs that will be covered by Walmart.

 

Simplified operations

Walmart-fulfilled returns come with perks: enjoy timely and accurate returns information with our reconciliation reports. Need to dispute a return? It’s easy when you use the Payments dashboard.

How it works:

A customer who chooses to ship an item back to you can simply print a return label from their Walmart.com account and drop off the box at a carrier location.

A customer who chooses an in-person return simply packages the item in a shipment-ready container and brings it to a store, and a Walmart associate affixes a shipping label to the package to ship it back to you.*

It’s that easy!

*Note: Walmart store associates are not responsible for opening packages and verifying the contents prior to shipping. If you receive an incorrect return, you may dispute it.

Walmart TwoDay Smart Tags FAQs

We look at certain seller metrics before we grant access to Smart Tags.

As a Walmart Marketplace seller, you are in full control of your business as per our Retailer Agreement. However, to allow Walmart to manage the TwoDay program on your behalf, we ask you to agree to terms and conditions of an addendum to the original Retailer Agreement called Retailer Authorization: Managed Services Smart Tags for TwoDay Shipping so that we can offer you the Smart Tags managed service.

Once you submit your application we will activate Smart Tags for your account shortly thereafter. Then you’ll be able to check in Seller Center for your TwoDay performance.

You’ll be able to check into Seller Center and view your TwoDay performance. You should be seeing a lot more TwoDay listings.

Sellers currently enrolled in the Smart Tags program do not need to meet Walmart TwoDay performance metrics.