The Listing Quality Dashboard is one of the most effective tools sellers can use to maximize their catalog’s potential on Walmart Marketplace–don’t just take our word for it, see what other sellers have to say. Now, you can make even more impactful decisions about your listings with some exciting new features releasing this month:
Stay tuned for more features coming later this summer!
The deadline to migrate your shipping settings to Walmart Shipping Templates has been extended! Now you have more time to optimize your configuration to drive better conversion with fast shipping options. Use the resources below to explore the many ways Walmart Shipping Templates can help exceed your fulfillment needs.
Our new solution provider, SellersFunding, offers improved ways to help you secure eCommerce working capital without putting up collateral. In their latest blog, learn how your business can stand on its own two feet and thrive without extreme demands.
The fashion industry moves quickly, so it’s never too early to start planning your assortment for the seasons ahead. In our latest Sell Better Blog, we focus on bestselling trends for summer and fall and provide details on how you can carry these brands and styles in your assortment.
We’ve made some visual enhancements in Seller Center to improve the user experience. Login now to browse the new look and feel of Seller Center’s top and left-hand navigation menus or tour the new enhancements on the Partner Profile pages.
When logging in, you may notice we updated the Seller Center webpage address and login screen. Please note, your credentials have not changed. Having trouble logging in? Contact Partner Support.
The Single Item Setup & Maintenance user experience has been upgraded to help sellers save time and effort when managing items. Sellers can expect the following enhancements:
Previously, auto-assigned Product Tax Codes could not be modified after setting up a new item. Sellers can now override an auto-assigned Product Tax Code using the Item Maintenance or Single Item Spec. As a reminder, only one Product Tax Code can be assigned at a time.
New return reasons have been added for items in the Electronics Department to provide a better return experience for customers and give sellers more insight into return reasons. See below for the newly added return reasons.
|Reason Type||Reason Description||Fault Type|
|Changed Mind||Difficult to setup/not compatible||Customer Fault|
|Damaged||Damaged or broken screen||Seller Fault|
|Damaged||Packaging or item box is damaged||Seller Fault|
|Defective||Poor picture or sound quality||Seller Fault|
|Defective||Device or part(s) do not work||Seller Fault|
You may have noticed we reclassified some Departments and Categories in Seller Center and the GET Item Report API. If your items have been redefined, there is no action needed. These updates do not affect payments or operations and the Listing Quality Dashboard will automatically recalibrate for items affected.
Due to COVID-19, we extended the window to dispute returns for sellers who faced fulfillment challenges. Starting April 17, we reverted back the filing deadline to 45 days from the payment settlement date. As a reminder, sellers can file disputes directly from the Payments Dashboard in Seller Center.
As a reminder, in accordance with our Seller Promise, our default payment method is “direct deposit” to your bank account with no fees to you, ensuring that you receive 100% of your funds.
Requirements for no fee payments:
If you are paying fees today and wish to change to “no fees payment delivery”, please contact your payment service provider (Payoneer or Hyperwallet). You will need to have your business bank account details available when you contact them.
IRS mandates require Walmart to ensure that your tax profile on file with us is accurate and a W-9 or W-8 form is on file with your payment processor.
Please note, that in order to comply with this mandate, we will be verifying seller tax IDs and legal names on file with us with the IRS and we may contact you if your information cannot be verified.
How do I verify my tax profile is correct?
We are also working with Payoneer and Hyperwallet to ensure that every seller receiving payments has a W-9 or W8ECI/W-8BEN-E form on file with them. Failure to comply with this requirement may result in payment delays.
What happens if I don’t correct my information?
If after 30 days, you have not updated your information or opened a Partner Support case, your payments may be suspended until we can verify your tax information with the IRS. Further actions may include, but are not limited to:
Please refer to the IRS for more detailed information.
Last year, we made improvements to the content categorization process we use to determine commission rates. All content is now categorized automatically to increase accuracy, reduces errors, and produce more consistent rates.
As a reminder, the category provided during content ingestion is only used to display the most appropriate set of attributes to describe your content; it is not used to set referral fee rates.
How does our automated categorization work?
Our categorization scheme prioritizes “what an item is” over “how the item is used”, unless the item is specialized enough that it can only be used a designated category, precluding its use in other settings, the general category will be used.
Please keep these guidelines in mind before contacting Partner Support.
We want to remind you of our Prohibited Products Policy, which lists the types of products that are prohibited and/or restricted from the Walmart Marketplace. The policy is subject to change so please periodically review the page.
Walmart will remove any product listings that per our discretion may be in violation of Law, the Prohibited Products Policy, or any other Walmart policy. Please consult with your legal counsel if you have questions about the laws and regulations concerning your products. Note that corrective action may be taken on your account as needed due to violations of our policies, this may include suspension and/or termination of your account.
If you have questions about our Prohibited Products Policy or would like additional guidance, please create a case for Partner Support and reference code TNS.
We want to remind sellers that the Walmart Marketplace pricing policy is in place to ensure that customers have access to fair, competitive prices for products offered by sellers on Walmart Marketplace.
For all products, including products such as hand sanitizers, cleaning agents, face masks, etc., we require sellers to continue to adhere to Marketplace policies regarding price and advertising claims to ensure customer trust in Walmart Marketplace. Products that are priced in violation of the pricing policy will be removed. Please refer to the Pricing Policy and our Prohibited Products Policy for more information.
If prices change and the item now falls within the acceptable range, the item will automatically republish, typically within 48 hours. If more than 48 hours has passed and you believe your item remains incorrectly unpublished, please create a case with Partner Support.
Walmart strives to be the most trusted retailer, having a marketplace that is inclusive, robust and compliant is one of our highest priorities. As per our Prohibited Products Policy, please be aware that the following categories require pre-approval from Walmart before a Seller may offer such products on the Marketplace.
Sellers may apply for approval to offer products in these categories by contacting Partner Support and selecting: Items/Inventory > My item is unpublished. Include a list of the brands or products you wish to sell. Approvals will be granted for specific brands or products within these categories. Please note that approval may be retracted if there are any legal claims related to products or if your products, or account are found to be in violation of any of our policies.
If you have questions about category restrictions or our Prohibited Products Policy, please create a case via Seller Center with the code “TNS”.
Walmart protects your security and privacy. We will never ask for personal information (such as passwords or credit card numbers) in an email. If you receive such a request, please do not respond to the email.