As of May 1, Walmart Shipping Templates will replace the previously used Global Shipping Settings, for both Seller Center and API users. Any previous configured shipping overrides or expedited shipping settings will be set to default and will need to be reset once migrated. Optimize your shipping settings and make the switch to Walmart’s customizable Shipping Templates today!
As you gear up for tax season, now is the time to ensure you have the appropriate documents prepared to report any owed sales tax from last year’s earnings. In our most recent guest blog, tax experts at Avalara provide stress-free sales tax solutions to help guide you through the process. Avalara is a specialty solution provider that offers sales tax solutions for Marketplace sellers and can help you stay sales tax compliant.
We’re excited to announce we’ve joined forces with BigCommerce to activate Walmart Marketplace as a new channel in the BigCommerce Channel Manager. By activating the Walmart Marketplace channel, sellers can now manage Walmart orders from the BigCommerce control panel and gain access to a curated network of complementary partners like CEDCommerce, Zentail and Feedonomics.
Make the returns process easier for you and your customers with our improved Enhanced Returns experience. Enhanced Returns lowers your processing costs, simplifies your operations, and drives conversion. Plus, get one step closer to qualifying for the Pro Seller Badge with your full participation. Learn how you can ensure a seamless return experience for your customers and stand out against your competition.
We are excited to announce that Marketplace sellers can now enable a replacement option as a return resolution instead of just refunding the order. You’ll be able to keep the sale by processing a replacement and offer more satisfaction for your customers.
If you’d like to offer replacements for your items, you’ll need to set replacement rules in your Partner Profile settings in Seller Center based on the retail department your items fall under. Replacement orders will be fulfilled in the same way as a new order but will be differentiated as a replacement order on the order details summary.
Did you know? You can now submit a return dispute in fewer steps right from the Payments Dashboard–meaning you no longer need to manually file in Seller Help. You’ll want to get in the habit of doing so because as of March 15, you’ll no longer have the ability to create a refund dispute through Partner Support. Get comfortable using the Payments Dashboard to ensure a smooth transition.
Walmart Marketplace and Walmart Fulfillment Services (WFS) sellers now have the ability to download a pre-populated item maintenance spec using GTIN match in Seller Center! The new item maintenance spec has pre-filled item attributes for up to 5,000 GTINs across 7 categories, saving you time and effort when making updates to your catalog. WFS sellers can also take advantage of pre-population to convert items in bulk to WFS.
As a reminder, in accordance with our Seller Promise, our default payment method is “direct deposit” to your bank account with no fees to you, ensuring that you receive 100% of the funds remitted to you.
Requirements for no fee payments:
If you are paying fees today and wish to change to “no fees payment delivery”, please contact your payment service Provider (Payoneer or Hyperwallet). You will need to have your business bank account details available when you contact them.
As a reminder, sellers can now electronically access their 1099-K reporting for sales shipped in 2020 via their payment processor (Hyperwallet or Payoneer).
Criteria for 1099-K sales reporting (all criteria must be met):
How you will receive your 1099-K forms:
IRS mandates require Walmart to ensure that your tax profile on file with us is accurate and a W-9 or W-8 form is on file with your payment processor.
Please note, that in order to comply with this mandate, we will be verifying seller tax IDs and legal names on file with us with the IRS and that we may contact you if your information cannot be verified.
How do I verify my tax profile is correct?
We are also working with Payoneer and Hyperwallet to ensure that every seller receiving payments has a W-9 or W8ECI/W-8BEN-E form on file with them. Failure to comply with this requirement may result in payment delays.
What happens if I don’t correct my information?
If after 30 days, you have not updated your information or opened a Partner Support case, your payments may be suspended until we can verify your tax information with the IRS. Further actions may include, but are not limited to:
Please refer to the IRS for more detailed information.
Last year, we made improvements to the content categorization process we use to determine commission rates. All content is now categorized automatically to increase accuracy, reduces errors, and produce more consistent rates.
As a reminder, the category provided during content ingestion is only used to display the most appropriate set of attributes to describe your content; it is not used to set referral fee rates.
How does our automated categorization work?
Our categorization scheme prioritizes “what an item is” over “how the item is used”, unless the item is specialized enough that it can only be used a designated category, precluding its use in other settings, the general category will be used.
Please keep these guidelines in mind before contacting Partner Support.
We’ve improved our Seller Policy section in Seller Help to make it easier for sellers to understand and follow Marketplace policies. Plus, we launched the Seller Code of Conduct for Marketplace sellers, which will be your biggest resource to help guide you in making positive decisions. Brush up on your knowledge of these policies to fully understand our commitment to a fair and honest culture on Walmart Marketplace.
As a reminder, the Walmart Marketplace pricing policy is in place to ensure that customers have access to fair, competitive prices for products offered by sellers on Walmart Marketplace.
For all products, including products such as hand sanitizers, cleaning agents, face masks, etc., we require sellers to continue to adhere to Marketplace policies regarding price and advertising claims to ensure customer trust in Walmart Marketplace. Products that are priced in violation of the pricing policy will be removed. Please refer to the Pricing Policy and our Prohibited Products Policy for more information.
If prices change and the item now falls within the acceptable range, the item will automatically republish, typically within 48 hours. If more than 48 hours has passed and you believe your item remains incorrectly unpublished, please create a case with Partner Support.
We want to remind you of our Prohibited Products Policy, which lists the types of products that are prohibited and/or restricted from the Walmart Marketplace. The policy is subject to change so please periodically review the page.
Walmart will remove any product listings that per our discretion may be in violation of Law, the Prohibited Products Policy, or any other Walmart policy. Please consult with your legal counsel if you have questions about the laws and regulations concerning your products. Note that corrective action may be taken on your account as needed due to violations of our policies, this may include suspension and/or termination of your account.
If you have questions about our Prohibited Products Policy or would like additional guidance please create a case for Partner Support and reference code TNS.
Products customized with custom content such as custom designs, graphics, artwork, images, phrases and/or text are popular and can be found in many categories, including but not limited to apparel, home decor, and accessories. Common examples include mugs, posters and t-shirts. Walmart restricts products with custom content and requires approval before sellers can list these items within their catalog.
Walmart’s Prohibited Product Policy applies to products with custom content. We prohibit products that may portray negative stereotypes associated with a specific ethnicity, culture, sexual orientation, occupation, physical appearance, depression, disorder, disability and/or mental state. We also prohibit products that in our view glorify or promote tragic historical or recent news events, or any items with sexually explicit images, text, themes or obscene language (in all languages, not just English), or other objectionable content.
If you have questions about our product policy or would like additional guidance please create a case for Partner Support and select Items/Inventory > My item is unpublished > I am receiving a TNS error code and include the impacted item IDs in your ticket.
Walmart protects your security and privacy. We will never ask for personal information (such as passwords or credit card numbers) in an email. If you receive such a request, please do not respond to the email.